Last update: 08 Aug, 2020
With the search function of VIER engage, you can view not only the subject but also the content of a message. This makes it much easier to search for, prioritise and assign specific e-mails.
A wide variety of filters can be set in the search, such as channel, UUID (ID from the non-voice event protocol), group, user and many more. Detailed information such as input, group, user, import time, priority, last status change and status is then displayed. In this way, you can easily carry out important processing actions for non-voice contacts: