VIER integrates Teams into VIER Client
28 Feb, 2021
This is a plugin for the web-based Professional Client of the Omnichannel ACD from VIER engage. The plugin adds several functions to the client that connect the ACD and Teams applications:
- Status synchronisation: The different user statuses of Microsoft Teams and the Multichannel ACD can be synchronised, e.g. to block users in the ACD who are busy in Teams.
- Listing of Teams colleagues in the client: An additional client module lists all Teams users of shared teams. Staff members can thus quickly find colleagues via a quick filter, view their current status, write a chat message or start a Teams call.
Simply ask your personal VIER contact if you would like to start using the MS Teams adapter.