With cost-sharing VIER service numbers from 01801 to 01805 you can use location-independent hotline prefixes. 0180 numbers also reduce connection costs: the caller pays part of the cost. Shared-cost numbers are therefore well suited for information hotlines. In addition to 01801, 01802, 01803, 01804 and 01805, VIER also offers the service numbers 01806 and 01807, which make it particularly easy to implement the legal requirements for free waiting loops on chargeable hotlines.
In the German fixed network:
01801: 3.9 cents per min.*
01802: 6 cents per call*
01803: 9 cents per min.*
01804: 20 cents per call*
01805: 14 cents per min.*
* in the German mobile network max. 42 cents per min.
Nationwide standardised service number
Location-independent call number
Flexible implementation of intelligent routing scenarios
Cross-location call distribution with a variety of IN functions
Significant increase in reachability
Optimised staff scheduling
Configuration options for VIER service numbers
Solutions for free waiting fields via
Online statistics for billing purposes
Upload of self-produced announcements via the web (optional)
In-depth reporting (statistics and analysis) with VIER engage
According to the TKG, waiting fields for chargeable service numbers such as 0180 (1-5) must remain free of charge. This applies to waiting times before the start of the call as well as to downstream waiting fields, e.g., due to queries or forwarding. Chargeable waiting beyond the first 120 seconds is not permitted! These solutions are available:
Delayed Connect (the first 120 seconds of waiting time remain free of charge)
Convenience functions such as callback, naming of an alternative number, prioritisation for redialling
Guided Transfer & Consultation with VIER Multichannel ACD: In the event of queries, the employee adds a second employee to the call as a three-party conference, without putting the caller on hold. The processing of the customer's request must be continued.
Use of other numbers such as geographical service numbers with area codes or 0800 numbers
Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to firstname.lastname@example.org or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!
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VIER whistleblowing system
Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!
To the whistleblower system: https://transparency.vier.ai/