Contact

Definition




For incoming calls in customer service, call routing in the ACD system is used to determine where a call should be routed, for example, to which location, to which team, to which employee. Call routing is therefore an important point for the quick and satisfactory processing of customer enquiries.

Back to the glossary




How can we help you today?

Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to info@vier.ai or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!

Please reload this page in your internet browser if the form is not displayed.

VIER whistleblowing system

Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!

To the whistleblower system: https://transparency.vier.ai/