Customer Satisfaction Survey

Automatic customer satisfaction survey


Definition "Customer satisfaction survey"

Customer satisfaction surveys on the phone or via e-mail are an essential factor for determining customer satisfaction, for customer satisfaction analysis and thus for optimising customer service. For the customer satisfaction survey, certain parameters for the number of respondents, the selection as well as the avoidance of double surveys and manipulations can be defined by corresponding solutions. The corresponding solution providers usually also provide suitable questionnaires for the customer satisfaction survey.

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VIER whistleblowing system  

Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!  

To the whistleblower system: