Definition "E-Mail Response Management"
E-mail response management solutions are used for the automated, cross-location distribution, qualification, classification and processing of written messages such as e-mails, SMS, faxes and letters, as well as voice mails and customer service processes. Unified Messaging enables cross-channel use. Modern solutions for e-mail response management can also be used to integrate entries from social media such as Facebook and Twitter into the distribution and processing. With e-mail management, VIER provides e-mail response management that you can use conveniently from the cloud and thus flexibly as required. If you also use VIER's web-based staff scheduling in parallel with the e-mail response solution, data from e-mail processing and response can be intelligently linked with your staff planning - for example, for hourly billing!