Live Support

Targeted Internet Live Support


Definition "Live Support"

Via software solutions for live support, companies can address potential buyers and interested parties on their website, for example if they have been browsing certain pages for some time. This usually happens via a contact button with the offer of advice. In this way, customer service can offer help or provide customers with information. Conversely, users who cannot find what they are looking for on the website can request help and support from customer service through the live support option. VIER's Live Support solution offers software that allows customers and service representatives to visit and use websites together.

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Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!  

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VIER whistleblowing system  

Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!  

To the whistleblower system: