The Net Promoter Score is an index that is used to measure the likelihood of recommendation and thus shows how many customers of a company express positive opinions about that company. To determine the NPS, a representative group of customers is asked how likely it is on a scale of 0 (unlikely) to 10 (very likely) that they would recommend this company to a friend or colleague. The NPS is determined by the difference between so-called promoters (number of answers 9 and 10) and detractors (number of answers 0 to 6). The NPS can be increased through the intelligent use of software.
Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to email@example.com or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!
*Please reload this page in your internet browser if the form is not displayed.