Predictive Dialing

Reaching customers with predictive dialing


Definition "Predictive Dialing"

Predictive dialing is used as an automatic dialing aid when actively contacting customers (outbound). The telephone numbers of customers are automatically dialed from the database. This makes manual, time-consuming dialing by staff unnecessary. Among other things, the predictive dialer recognises fax machines, answering machines/mailboxes and busy signals. If the line is free and the called party answers, the connection is established to the next free employee. Predictive dialing reduces the waiting time of employees between calls and thus increases productivity.

Back to the glossary

How can we help you today?

Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!

Please reload this page in your internet browser if the form is not displayed.

VIER whistleblowing system

Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!

To the whistleblower system: