Voice Portal

Self-service in the voice portal



Via a voice portal, callers can conduct partially or fully automatic dialogues with the customer service on the telephone and perform certain tasks themselves. For example, a voice portal can take over routine information, such as inquiring about train connections or independently taking meter readings.

Back to the glossary

How can we help you today?

Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!

*Please reload this page in your internet browser if the form is not displayed.