Contact

Omnichannel Customer
Service Software

FROM CUSTOMER ACQUISITION TO CLAIMS SETTLEMENT

TOP ACCESSIBILITY AND FAST PROCESSING

In addition to best insurance benefits, customers also expect smooth customer service - friendly, at all times, across channels, case-closing and secure.

Flexible service

In addition to fast and friendly telephone service, customers use communication such as email, chat or self-services. With an omnichannel strategy and intelligent automation, customers are more flexible and employees more efficient.

Feel safe with cloud solutions

VIER´s technology stack for communication, task and dialogue processing is the only complete suite from Europe - secure data, German cloud and local contact persons included.

Case-closing processing

Requests - be it a claim or a change of address - should be closed quickly, easily and at the first contact. With AI-based assistance systems, we give your employees everything they need!

Cross-channel service

Manage channel diversity

Manage all contact channels in one interface with VIER´s omnichannel contact centre VIER engage. It offers a variety of configuration mechanisms to specifically intercept call peaks and workload peaks, such as those that occur during damage reports after a storm. All contacts - whether calls, emails, chat requests or WhatsApp messages - are assigned automatically, across locations and based on skills. When routing, you can also prioritise all channels against each other so that, for example, calls from VIP customers interrupt email processing.  

 

  • Flexible, cross-channel routing logics  
  • Self-configurable and quickly customizable  
  • High reachability & fast service  
  • Expandable with automation and assistance solutions
More about VIER engage routing

Manage all contact channels in one interface with VIER´s omnichannel contact centre VIER engage. It offers a variety of configuration mechanisms to specifically intercept call peaks and workload peaks, such as those that occur during damage reports after a storm. All contacts - whether calls, emails, chat requests or WhatsApp messages - are assigned automatically, across locations and based on skills. When routing, you can also prioritise all channels against each other so that, for example, calls from VIP customers interrupt email processing.  

 

  • Flexible, cross-channel routing logics  
  • Self-configurable and quickly customizable  
  • High reachability & fast service  
  • Expandable with automation and assistance solutions
More about VIER engage routing

Be more efficient in customer contact

Start AI automation

AI assists counseling and processing enquiries

Selling insurances and manage requests is complex, time-consuming. Customers need advice and claims settlement in case of damage. But if data is stored in different systems and processes are complicated, innovative AI-support is needed. VIER's AI-based assistance solution VIER Copilot offers one interface to deal with. All data from third-party systems can be displayed in it so contact centre agents don't lose track. And there is much more to it:  

 

  • Live transcription of incoming calls  
  • Automatic documentation and recording of relevant information  
  • Client displays current customer data from the CRM  
  • Increased employee experience
More about VIER Copilot

AI assists counseling and processing enquiries

Selling insurances and manage requests is complex, time-consuming. Customers need advice and claims settlement in case of damage. But if data is stored in different systems and processes are complicated, innovative AI-support is needed. VIER's AI-based assistance solution VIER Copilot offers one interface to deal with. All data from third-party systems can be displayed in it so contact centre agents don't lose track. And there is much more to it:  

 

  • Live transcription of incoming calls  
  • Automatic documentation and recording of relevant information  
  • Client displays current customer data from the CRM  
  • Increased employee experience
More about VIER Copilot

Voice self service with ChatGPT

VIER Smart Dialog delivers automated telephone customer service in an unprecedented quality. By connecting ChatGPT with VIER CVG, your callers talk to ChatGPT and receive expert, qualified support 24/7.  

 

  • Reduced workload without loss of quality  
  • Reduced AHT  
  • 24/7/365 service
More about VIER Smart Dialog Voice

Voice self service with ChatGPT

VIER Smart Dialog delivers automated telephone customer service in an unprecedented quality. By connecting ChatGPT with VIER CVG, your callers talk to ChatGPT and receive expert, qualified support 24/7.  

 

  • Reduced workload without loss of quality  
  • Reduced AHT  
  • 24/7/365 service
More about VIER Smart Dialog Voice

Personalized customer service

Digital customer support

Offer personal advice and conclusion of contracts on the internet. Help your customers online in selecting their insurance and support them filling out forms and applications. Sign contracts with a digital signature. All personal information is protected.  

 

  • Personal, convenient and trustworthy  
  • Easy to use via web browser  
  • Possibility of legally secure electronic signature
More about co-browsing

Offer personal advice and conclusion of contracts on the internet. Help your customers online in selecting their insurance and support them filling out forms and applications. Sign contracts with a digital signature. All personal information is protected.  

 

  • Personal, convenient and trustworthy  
  • Easy to use via web browser  
  • Possibility of legally secure electronic signature
More about co-browsing

Biometric voice authentification

Identification & recognition by voice

VIER's innovative voice recognition based on biometric features offers a simple and safe alternative to more laborious procedures using names and passwords.  

 

  • Voice sample from customers as proof of authentication  
  • Can also be used via voicebots  
  • In combination with knowledge-based questioning, one of the most secure authentication methods currently available  
  • Accelerated processing of customer enquiries  
  • Attractive and easy to use
More about VIER Cognitive Voice Gateway

VIER's innovative voice recognition based on biometric features offers a simple and safe alternative to more laborious procedures using names and passwords.  

 

  • Voice sample from customers as proof of authentication  
  • Can also be used via voicebots  
  • In combination with knowledge-based questioning, one of the most secure authentication methods currently available  
  • Accelerated processing of customer enquiries  
  • Attractive and easy to use
More about VIER Cognitive Voice Gateway

Let's talk!

What are your requirements? With VIER you'll find the right way to satisfy your customers.

 
Philipp Meier zu Eissen  
Sales Manager at VIER  

 
Phone: +49 170 26 95 258  
Email: philipp.meier@vier.ai

Get in contact!

Let's talk!

What are your requirements? With VIER you'll find the right way to satisfy your customers.

 
Philipp Meier zu Eissen  
Sales Manager at VIER  

 
Phone: +49 170 26 95 258  
Email: philipp.meier@vier.ai

Get in contact!

Talk to our experts

Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.  

 
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