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Automatic Call Distribution
ACD Inbound
Get started immediately with the fully functional, cloud-based voice solution for small and medium-sized contact centres! Your solution for the best telephone customer experience!
Cross-location call distribution
The multi-site call centre distributes calls professionally. Numerous ACD routing options are available.
Numerous routing options
Criteria include longest idle, daytime/business hours, origin, percentage, last agent/group and VIP routing.
Highly flexible settings
Use fixed/flexible wrap-up times, overflow regulations, whispering announcements, contact reasons, announcements and much more.
Callflow Manager
Define the callflow web-based, simple and clear. You can change the callflow yourself at any time.
IVR
Use IVR Interactive Voice Response for caller prequalification and distribute callers in a targeted manner.
SIP Softphone
Use the softphone in conjunction with the ACD as an alternative to their own VoIP software.
Web client
The web-based client is ready to go on all operating systems and offers extensive telephony functions.
Silent Monitoring
Silent Monitoring allows you to listen in on telephone conversations and improve your training.
Overview statistics
Numerous statistics functions are available to you. This way you can keep an eye on the current service status at all times.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
VIER engage business
Added value
We make your contact-based business processes more efficient and the user experience measurably better. Whether in counselling, sales or processing: our voice software keeps your employees' backs free in customer contact.
Service concept
VIER offers simple solutions for telephone customer communication. Without much technical effort, we ensure that your telephone service can work efficiently!
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
Contact us
Do you have questions about VIER engage business or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!
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