VIER workflow enables the pre-processing of incoming communication and the automatic triggering of subsequent process steps. This saves time and relieves employees of repetitive tasks.
Support customer service teams with cross-channel, AI-based, automated pre-processing of incoming communications.
In addition to relevant information units such as customer numbers, the AI also recognises the specific concern of an enquiry.
Based on the pre-classification, the AI forwards the request quickly and fully automatically to the right recipients in your company!
Information relevant for the final processing of the case is made available directly from connected third-party systems in real time.
Employees have an information advantage due to the data displayed from other systems and thus have the opportunity to up-sell or cross-sell.
All relevant content and input fields are made available to the right staff members at the right time and in a single interface.
Mit unseren innovativen Produkten verbinden wir Sie mit Ihren Kund:innen und unterstützen Sie in sämtlichen Phasen der Interaktion. In unserem ganzheitlichen, plattformbasierten Produkt-Ökosystem schaffen wir individuelle Ende-zu-Ende-Lösungen. VIER orchestriert für Sie entlang Ihrer Wertschöpfungskette für eine bessere wie nachhaltige Customer Experience.
With VIER workflow you optimise your processes at every stage of customer interaction. Employees are relieved of routine tasks and gain more time. First resolution rate, quality, productivity and customer satisfaction increase!
Relieve your customer service teams from manually searching for customer information thanks to intelligent data provision.
Employees no longer have to switch between different interfaces thanks to the integration of the peripheral systems.
By relieving the burden of routine tasks through our intelligent bots, employee satisfaction increases.
Do you have questions about VIER workflow or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!
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